Effective Date: July 29, 2026

Welcome to Exotic Bagicha. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

Exotic Bagicha is an online plant nursery offering a wide range of flowering plants, indoor plants, outdoor plants, fruit plants, bonsai, orchids, gardening accessories, and related products.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

3. Products & Availability

  • All plants and products displayed on our website are subject to availability.
  • Product images are for illustration purposes. Due to natural variations, the actual plant may differ slightly in size, colour, shape, flowering stage, or foliage.
  • Pot colours or packaging materials may vary depending on stock availability.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping charges will be calculated during checkout.

5. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to stock unavailability.
  • Cancel orders due to pricing or technical errors.
  • Limit quantities purchased by a customer.

If your order is cancelled after payment, the eligible refund will be processed through the original payment method.

6. Payments

We accept secure online payments through trusted payment gateways.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

Exotic Bagicha does not store your payment card or banking credentials.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location, weather, courier services, and other external factors.
  • Live plants require special handling, and slight delays may occasionally occur.
  • Customers must provide a complete and accurate delivery address.

Exotic Bagicha is not responsible for delays caused by courier partners, natural disasters, strikes, or other circumstances beyond our control.

8. Plant Care Responsibility

Plants are living products and require proper care after delivery.

Customers are responsible for:

  • Watering
  • Sunlight requirements
  • Repotting (if necessary)
  • Fertilising
  • Protection from pests and harsh weather

Improper care after delivery is not covered under warranty.

9. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding:

  • Damaged Plants
  • Wrong Product Received
  • Missing Items
  • Refund Eligibility
  • Replacement Process

10. Intellectual Property

All website content, including:

  • Logo
  • Images
  • Product Descriptions
  • Graphics
  • Videos
  • Website Design
  • Text Content

is the intellectual property of Exotic Bagicha and may not be copied, reproduced, or distributed without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Misuse customer reviews or website content.
  • Interfere with the website’s normal operation.

Violation of these terms may result in suspension or termination of access.

12. Limitation of Liability

Exotic Bagicha shall not be liable for:

  • Indirect or consequential damages.
  • Plant damage caused after delivery due to improper care.
  • Delivery delays caused by third parties.
  • Temporary website interruptions.
  • Losses arising from events beyond our reasonable control.

Our total liability shall not exceed the amount paid for the affected order.

13. Third-Party Services

Our website may integrate with third-party services such as:

  • Payment Gateways
  • Courier Partners
  • Social Media Platforms
  • Analytics Services

We are not responsible for the policies or practices of these third-party providers.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with a revised Effective Date.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Exotic Bagicha

📧 Email: support@exoticbagicha.com

📞 Phone: +91 XXXXX XXXXX

📍 Address: Kolkata, West Bengal, India

🌐 Website: https://exoticbagicha.com