Effective Date: July 29, 2026
At Exotic Bagicha, we are committed to delivering healthy, fresh, and carefully packed plants to your doorstep. Since plants are living products, we take extra precautions during packing, handling, and transportation to ensure they arrive in excellent condition.
1. Delivery Coverage
We currently deliver to most locations across India through trusted courier and logistics partners.
Delivery availability may vary depending on your PIN code and courier serviceability.
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional campaigns, or peak order periods, processing times may be slightly longer.
3. Estimated Delivery Time
| Delivery Area | Estimated Delivery Time |
|---|---|
| Kolkata & Nearby | 1–3 Business Days |
| Metro Cities | 3–5 Business Days |
| Other Cities | 4–7 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier operations, or other unforeseen circumstances.
4. Delivery Charges
Delivery charges are calculated based on:
- Delivery Location
- Package Weight
- Package Dimensions
- Courier Charges
- Order Value
The applicable delivery fee will be displayed during checkout before payment.
5. Delivery Schedule
Our courier partners generally deliver between:
Monday – Saturday
9:00 AM – 8:00 PM
Delivery schedules depend on the courier partner operating in your area.
6. Tracking Your Order
Once your order has been dispatched, you will receive:
- Order Confirmation
- Tracking Number
- Courier Partner Details
- Delivery Updates via Email, SMS, or WhatsApp (where available)
You can track your shipment using the tracking link provided.
7. Delivery Attempts
If the customer is unavailable during delivery, our courier partner may make additional delivery attempts.
If delivery fails due to:
- Incorrect address
- Incorrect PIN code
- Unreachable phone number
- Customer unavailable
- Customer refusing delivery
additional delivery charges may apply for re-dispatch.
8. Receiving Your Order
Upon receiving your package, please:
- Check the outer packaging for visible damage.
- Open the parcel carefully.
- Inspect the plants immediately.
- Water the plants if required.
- Place them in a suitable environment for recovery after transit.
9. Live Plant Delivery
As plants are live products, slight changes during transit are normal.
You may notice:
- Minor leaf drop
- Slight wilting
- Soil movement inside the pot
- Temporary stress from transportation
These are natural conditions and most plants recover within a few days with proper care.
10. Delayed Delivery
Although we strive for timely delivery, delays may occur due to:
- Heavy rainfall
- Floods
- Heatwaves
- Natural disasters
- Public holidays
- Transport disruptions
- Courier network delays
- Government restrictions
Exotic Bagicha is not liable for delays caused by circumstances beyond our control.
11. Incorrect or Incomplete Address
Customers are responsible for providing accurate:
- Full Name
- Phone Number
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
Exotic Bagicha is not responsible for delivery failures caused by incorrect or incomplete information.
12. Store Pickup (Click & Collect)
Where available, customers may choose Store Pickup during checkout.
Benefits include:
- No Delivery Charges
- Faster Order Collection
- Freshly Prepared Plants
- Convenient Pickup Time
Customers should bring their order confirmation and a valid photo ID while collecting their order.
13. Damaged or Incorrect Deliveries
If your order arrives:
- Damaged
- Incomplete
- Incorrect
please notify us within 24 hours of delivery by sharing:
- Order Number
- Photos of the Product
- Photos of the Packaging
- Unboxing Video (recommended)
Our team will review your request and provide an appropriate resolution in accordance with our Refund & Returns Policy.
14. Delivery Restrictions
We reserve the right to delay or cancel deliveries in situations where delivery is unsafe or impossible due to:
- Extreme weather conditions
- Restricted delivery zones
- Government regulations
- Security concerns
If an order cannot be delivered, our support team will contact you with the available options.
15. Contact Us
For delivery-related queries, please contact our support team.
Exotic Bagicha
📧 Email: support@exoticbagicha.com
📞 Phone: +91 XXXXX XXXXX
💬 WhatsApp: +91 XXXXX XXXXX
🌐 Website: https://exoticbagicha.com